Returns & Replacements Policy

At Prestige Fragrances, your satisfaction is important to us. While we do not offer returns or exchanges, we are committed to resolving any issues related to damaged or incorrect items.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us at info@prestigefragrances. within 48 hours of receiving your order. Be sure to include:

Your order number

A description of the issue

Clear photos of the damaged or incorrect item(s) and packaging

Once we receive your email and verify the issue, we will begin the replacement process. Please do not return any items unless instructed by our team.

Important Notes

We do not accept returns or exchanges for any reason other than damaged or incorrect items.

Claims submitted after 48 hours of delivery may not be eligible for replacement.

Items must be unused and in original packaging to qualify for a replacement.

Contact Us

For any questions related to our policy or your order, please contact us at:
📧 info@prestigefragrances.ca