Privacy Policy
Prestige Fragrances (“we”, “our”, or “the Company”) respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation. This Privacy Policy describes how your personal information is collected, used, disclosed, and safeguarded when you access or use our website and services (the “Services”).
This policy applies only to individuals residing in Canada and accessing our online store.
Definitions
“Personal Information” refers to any information about an identifiable individual, as defined under PIPEDA.
“Services” refers to all content, features, purchases, and interactions made available through our website and Shopify store.
“Cookies” are small data files stored on your device that help track and analyze activity on our site.
“Shopify” refers to Shopify Inc., our e-commerce platform provider and data processor.
- Information We Collect
We collect personal information in the following categories:
- Contact Information: Name, email address, telephone number, shipping and billing addresses.
- Order and Transaction Information: Product details, order history, payment method, and shipping data.
- Account Details: Login credentials and account preferences, if applicable.
- Device and Usage Data: IP address, browser type, operating system, referring URLs, and interactions with the website.
- Communication Records: Messages or inquiries submitted through our contact forms or via email.
- Cookies and Tracking Information: Data collected automatically through cookies and similar technologies.
- How Information is Collected
We collect personal information from the following sources:
- Directly from you when you place an order, submit a form, or create an account.
- Automatically through your use of the website via cookies and tracking technologies.
- Through Shopify Inc., which hosts our online store and processes orders and payments.
- From third-party service providers who assist in order fulfillment, analytics, or marketing.
- Use of Personal Information
Your personal information is used for the following purposes:
- To process and fulfill orders.
- To verify your identity and prevent fraudulent activity.
- To provide customer support and respond to inquiries.
- To manage your account, including order history and preferences.
- To analyze and improve website functionality and user experience.
- To send marketing communications (only with your consent).
- To comply with legal and regulatory obligations.
- Cookies and Tracking Technologies
- We use cookies and related technologies to:
- Monitor site usage and performance;
- Maintain cart contents and user session;
- Deliver tailored content and advertising.
- You can adjust your browser settings to refuse or remove cookies. Please note that disabling cookies may affect the functionality of certain features on our website.
To learn more about how Shopify uses cookies, refer to:
- Disclosure of Personal Information
We may disclose your personal information to:
- Shopify Inc., which hosts our store and processes your information on our behalf. For details, refer to Shopify’s privacy practices: Shopify Privacy Policy
- Third-party service providers, such as payment processors, shipping companies, and analytics providers.
- Government authorities or law enforcement if required by law or regulation.
- Professional advisors, such as legal or accounting professionals, where necessary for business operations.
- Potential acquirers or investors, in the event of a business transaction such as a merger or sale.
We do not sell or rent your personal information to third parties.
- International Data Transfers
Your personal information may be transferred to or accessed in jurisdictions outside of Canada, including the United States, where our service providers (including Shopify) operate. We ensure that appropriate safeguards are in place to protect your information in compliance with PIPEDA.
- Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When no longer required, information is securely destroyed or anonymized.
- Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete data;
- Withdraw consent to the collection or use of your personal information, where consent is the legal basis;
- Request deletion of your personal information, where permitted by law;
- Lodge a complaint with the Office of the Privacy Commissioner of Canada regarding our handling of your data.
To exercise these rights, contact us at the email address listed below.
For more information, you may contact The Office of the Privacy Commissioner of Canada
- Security Measures
We implement reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, disclosure, or misuse. While we take reasonable precautions, no method of transmission or storage is completely secure.
You are responsible for safeguarding your account login credentials and ensuring the accuracy of the information you provide.
- Minors
Our website is not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of the Services following such updates constitutes your acceptance of the revised policy.
- Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, contact us at:
Email: info@prestigefragrances.ca
Website: www.prestigefragrances.ca